I Purchased Consumer Product Service’s Extended Warranty and My Product is Broken. What do I do?Updated 2 months ago

We’re sorry to hear your product isn’t working as expected. If you purchased an Extended Warranty from Consumer Priority Service (CPS) when placing your order, you’re covered — and getting a replacement or repair is easy.

🚨 What Happens If My Product Breaks?

If your product stops working due to a manufacturer defect or accidental damage (depending on your warranty plan), you can file a claim directly with CPS — not through American Bass Audio.

✅ How to File a Claim with CPS:

You can contact CPS in any of the following ways:

• Online: Visit www.cpscentral.com and click “File a Claim” at the top right
• Email: Send a message to [email protected] with your warranty details
• Phone: Call 800-905-0443 (toll-free)

📝 Before You File a Claim, Make Sure You Have:

• Your original purchase receipt
• The CPS warranty information (you should have received this via email shortly after purchase)
• A brief description of the issue
• Any photos or videos showing the problem (if applicable)

🧾 What Happens After You File?

Once your claim is submitted, CPS will:

1. Review your warranty coverage.
2. Reach out to you with next steps, which may include troubleshooting, repair instructions, or a replacement process.
3. Cover shipping costs if your plan includes free shipping.

🔍 Note: If you didn’t receive your CPS warranty email or you’re unsure whether you purchased one, contact CPS directly or email us at [email protected], and we’ll help you track it down.