I Purchased Consumer Product Service’s Extended Warranty and My Product is Broken. What do I do?Updated 25 days ago

We’re sorry to hear your product isn’t working as expected. If you purchased an Extended Warranty from Consumer Priority Service (CPS) when placing your order, you’re covered — and getting a replacement or repair is easy.

🚨 What Happens If My Product Breaks?

If your product stops working due to a manufacturer defect or accidental damage (depending on your warranty plan), you can file a claim directly with CPS — not through American Bass Audio.

✅ How to File a Claim with CPS:

You can contact CPS in any of the following ways:

• Online: Visit www.cpscentral.com and click “File a Claim” at the top right
• Email: Send a message to [email protected] with your warranty details
• Phone: Call 800-905-0443 (toll-free)

📝 Before You File a Claim, Make Sure You Have:

• Your original purchase receipt
• The CPS warranty information (you should have received this via email shortly after purchase)
• A brief description of the issue
• Any photos or videos showing the problem (if applicable)

🧾 What Happens After You File?

Once your claim is submitted, CPS will:

1. Review your warranty coverage.
2. Reach out to you with next steps, which may include troubleshooting, repair instructions, or a replacement process.
3. Cover shipping costs if your plan includes free shipping.

🔍 Note: If you didn’t receive your CPS warranty email or you’re unsure whether you purchased one, contact CPS directly or email us at [email protected], and we’ll help you track it down.