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How to File a Shipping Claim with Checkout+Updated a month ago
Shipping Protection with Checkout+
Stuff happens in transit—packages get lost, boxes get crushed, porch pirates exist. Checkout+ covers your order against all of it, and approved claims ship free.
What's covered
- Lost packages
- Damaged items
- Stolen deliveries
- Wrong items shipped
- Missing or defective products
How to add it
There's a Checkout+ toggle in your cart. Flip it on before you check out and it'll show up as a line item on your order.
Filing a claim
If you added Checkout+ and something went sideways:
- Head to our Returns, Warranties, and Claims Center
- Enter your order number and the email you used at checkout
- Click Continue
- Find your order, tell us what happened, and upload any relevant photos
Use the same email you placed the order with—otherwise the system won't pull it up.
How long you have to file
30–45 days from your order date, depending on the issue.
Didn't add Checkout+?
Reach out to us directly and we'll see what we can do:
- [email protected]
- (440) 248-5858