How to File a Shipping Claim with Order ProtectionUpdated 3 months ago

At American Bass USA, we want every order to arrive in perfect condition. That’s why we’ve partnered with OrderProtection.com to offer a secure way to protect your order from damage, loss, or theft during shipping.

✅ What Does Order Protection Cover?

Order Protection covers your order against:

• Lost packages

• Damaged items

• Stolen deliveries

• Wrong items received

• Missing or defective products

🛒 How to Add Order Protection

When you’re in your cart, simply toggle Order Protection ON before checking out. It will appear as a line item at checkout.

📝 How to File a Claim

If you purchased Order Protection and your product was lost, stolen, or damaged during shipping:

1. Visit claims.americanbassusa.com

2. Enter your Order Number and Email Address

3. Click Continue

4. Follow the prompts to describe the issue and upload any relevant photos or documentation

💡 Make sure to use the same email address you used when placing your order.

🕒 Deadline to File

You have 30–45 days from the date you placed your order to submit a claim, depending on the issue.

❌ Didn’t Add Order Protection?

If you didn’t purchase Order Protection at checkout and something went wrong with your order, please contact our support team directly:

• 📧 [email protected]

• 📞 (440) 248-5858